Articles
Requesting a Login to the Customer Portal
Email customer_support@boldgroup.com with the following information:
Your company name
Employee name [first and last]
Employee title
Employee email
Employee telephone number (at least one of the following):
Office telephon...
Logging into the Customer Portal / Resetting Your Password
Log in
Visit https://support.boldgroup.com
Enter your Username and Password
Home Page
The Home Page allows you to:
Submit a case
View your cases and status via “MY CASES” tab
View Bold Group S...
Submitting a Case on the Customer Portal
To submit a case, navigate to the Home tab and follow the steps below in the form:
Visit https://support.boldgroup.com
Impact : Select from dropdown menu.
Version : Type in the version of software for this case. Enter N/A if not...
How We Evaluate a Feature Request
At Bold Group, we appreciate receiving enhancement requests for our products. While some may be easy to add, others may be quite involved. We want to share with you how we evaluate and how we decide which ones to add. We follow the same general p...
Product Request Development Lifecycle
Bold Group’s development team reviews all incoming product requests, whether they are reported software bugs or product enhancement suggestions. Each request is evaluated to determine its validity and feasibility within our development fram...