You remove an RMR cancellation only if the original cancellation date has not passed, and you have permissions to edit RMR.
RMR records are attached to a Customer record, so you must first access the customer record.
From the main menu, arrive at the Customers list with this path: CRM > Customers.
The Customers list opens. Locate the Customer in the list, and then click on the hyperlink in the Customer # column to open the customer record.
The Customer record opens. Click on the RMR tab. A list of RMRs attached to the Customer is listed in the grid area. Click on the hyperlink to the left of the RMR for which you want to remove a cancellation.
The RMR record opens. Click on the Edit button located at the upper right of the page.
The RMR record opens in edit mode. Once the RMR record is in edit mode, click the Remove Cancellation button located at the upper right of the page.
The Remove RMR Cancellation form opens. Select the appropriate Recurring Reason for removing the cancellation, and then click on the Save button at the bottom of the form.
A confirmation message opens. Click the Yes button to proceed with the removal of the cancellation.
