A Credit may be edited if the following conditions are true:
- The credit has not been applied to any invoices.
- The credit has not been mailed or emailed to the customer.
- The user has permissions for editing credits.
To edit a Credit, you must first access the customer record.
From the main menu, arrive at the Customers list with this path: CRM > Customers.
The Customers opens. Locate the customer in the list, and then click on the hyperlink in the Customer # column to open the customer record.
The Customer record opens. Click on the Credits tab. A list of all credits for the customer are shown in the grid area. In the Credit # column, click on the hyperlink of the credit you want to edit.
The Credit record opens. Click the Edit button at the upper right of the page.
The Credit opens in edit mode. Make the necessary changes, and when finished, click the Save button at the upper right of the page.
