On the work order appointments grid (Accounts Receivable > Work Orders > WO# hyperlink > Appointments tab), you can quickly see the current technician hours spent on a work order by clicking the Overview button:
Click the Overview button to open a popup window:
This shows a breakdown of appointments per technician.
Dispatched: This is determined by these —
- On an appointment, if the Dispatch Time and Arrival Time are set for an appointment, then this is the time difference between the appointment dispatch time and the arrival time for all appointments for the technician in hours and minutes.
- If a dispatch time or arrival time is not set for an appointment, then the appointment is not used in the calculation of a dispatch time for the technician.
- If a technician’s appointment is scheduled (the dispatch time is not set), then Dispatched shows N/A.
Working: This is determined by these —
- On an appointment, if both the Arrival Time and Completed Time are set, then this is the difference between the appointment completed time and the arrival time for all appointments for the technician in hours and minutes.
- If the completed time or arrival time is not set for an appointment, then that appointment is not used in the calculation of the working time for the technician.
- If the technician does not have a completed time in any appointments, then Working shows N/A.
Below the breakdown per technician, there is a section displaying a summary:
Dispatched: This is the sum of the dispatched for all technicians in hours and minutes. It shows N/A if all dispatched values are N/A.
Working: This is the sum of working for all technicians in hours and minutes. It shows N/A if all working values are N/A.
Total: This is the sum of dispatched and working for all technicians. It shows N/A if both Dispatched and Working are N/A.
