Articles
Service Levels Overview
Every System record is assigned a Service Level. When a Work Order is created, the software looks at the system’s warranty type and the warranty start date. If the system is still within the warranty period, then by default, no charges will be calcu...
Add a Service Level
To add a new Service Level, from the main menu, arrive at the Service Levels setup with this path: Setup > Operations > Service Levels. The Service Levels list is displayed. Click the Add Service Level button at the upper left of the form. Th...
Changing Billing Increment
To change the Billing Increment for a Service Level, follow the steps below. Navigate to Setup > Operations > Service Levels Locate the Service Level Code you wish to edit; click Edit In the Edit Service Level screen, change the billing i...
Changing Hourly Labor Rate
To change the Hourly Labor Rate, follow the steps below. Navigate to Setup>Operations>Service Levels Locate the Service Level Code you wish to edit; click Edit In the Edit Service Level screen, change your rate in the Hourly Labor Rate ...
Delete a Service Level
To delete a Service Level, from the main menu, arrive at the Service Levels setup with this path: Setup > Operations > Service Levels. The Service Levels list is displayed. Locate the Service Level you want to delete, and then click the Delete bu...
Edit a Service Level
To edit a Service Level, from the main menu, arrive at the Service Levels setup with this path: Setup > Operations > Service Levels. The Service Levels list is displayed. Locate the Service Level you want to edit, and then click the Edit button. ...